We also recommend contacting Mr Toys Online Customer Service who will advise you of the best method to return your item. However, instead of the store register receipt as your proof of purchase you will need to present a copy of the tax invoice from our website (please note this is not the email confirmation document you received). The Mr Toys Returns Policy applies to online purchases. Refunds will be issued using your original payment method Online purchase returns

Proof of Purchase such as your original Mr Toys register receipt must be presented

Mr Toys reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Once received back, only the price of the item will be refunded.

Online Returns for Change of mind or Satisfaction Guarantee will need to be sent back to Mr Toys Toyworld Online at the customer's cost. Item was not purchased in multiple or commercial quantities.Ĭhange of Mind and Satisfaction Guarantee excludes Gift Cards and Trading Cards. Item is unopened, unused and in its original condition including all instruction manuals and all accessories. You produce your original Mr Toys register receipt at the time you return the item. If you wish to return an item because you have changed your mind about your purchase or are not satisfied with your item within 30 days, Mr Toys will offer you an exchange, refund or instore credit provided that: Change of Mind and Satisfaction Guarantee Returns

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